Refund Policy
Last updated 26 September 2026. The company that billed your Cardfinity Premium purchase handles its cancellation and refund process. Check your receipt if you are unsure which provider billed you.
Web purchases through Paddle
Paddle is the seller and merchant of record for Cardfinity web purchases. To cancel, use the “Manage subscription” link in your Paddle receipt or visit Paddle buyer support. Cancellation prevents future renewals and normally takes effect at the end of the current billing period.
To request a refund, use the support or refund link in your Paddle receipt or visit Paddle buyer support. Eligibility and processing follow Paddle's Refund Policy and applicable consumer law. A refund can end Premium access.
App Store and Google Play purchases
For an App Store or Google Play purchase, manage or cancel the subscription in the relevant store account. Request refunds from the store that charged you, under its applicable policies. Cardfinity does not directly process those store refunds.
Help finding a purchase
If your Premium access is missing or you cannot identify the billing provider, email contact@cardfinity.cn. Include the purchase date, the store or Paddle order reference, and your Cardfinity account ID if available. Do not email payment card details.